Fall approaches, are you ready? - Book Now!
TL;DR
What we collect and why
Booking and contact information: Your name, email, phone number, and appointment details. We use this to schedule your visits, send reminders, and stay in touch.
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Your curl history: Hair type, texture, curl pattern, goals, product history, and consultation notes from your stylist. We save this so every visit builds on the last one instead of starting over.
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Comfort and accommodation needs: Sensory sensitivities, allergies, scalp conditions, and accessibility requirements. We use this to make sure every visit is safe and comfortable. We treat this information with extra care and we do not share it.
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Payment and purchases: Payment method, purchase history, and product preferences. We use this to process transactions and recommend products that actually suit your hair.
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Communication preferences: How you want to hear from us, or whether you want to hear from us at all.
What we do with it
We use your information to schedule and manage appointments, deliver personalized curl care, process payments securely, send appointment reminders, recommend products, accommodate your sensory and accessibility needs, and improve our services. If you opt in, we also send curl care education and occasional offers.
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We do not sell your information. Not now, not ever.
Who we share it with
Only the partners who help us serve you:
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Mangomint, our booking and point of sale system
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Our payment processor, for secure transactions
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Our email service, for newsletters you have subscribed to
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Wix, which hosts our website
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Our client records system, which we host ourselves on our own hardware
-
Our accounting and payroll software, for bookkeeping and tax compliance
​​
Each of these is contractually required to protect your information and use it only for the job we hired them to do.
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We may also disclose information when the law requires it, such as a court order or a safety emergency.
Photos and videos
This privacy policy does not grant permission for photos or videos of you. That is a separate, explicit, opt-in decision, and it lives on our Media Consent and Release page.
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No consent means no photos. You decide whether your face is shown, whether you are tagged, and whether you are named. You can change your mind at any time.
Your rights
You can ask us to show you what we have, correct anything wrong, delete your information, send you a copy of your data, remove you from marketing, or revoke media consent. Email privacy@yourcurlfriend.com and we will respond within 30 days.
​
Opting out of marketing never affects the service you receive.
How we protect it
Encrypted website and transmission, secure payment processing, password-protected systems, access limited to team members who need it, regular backups, and physical security at the studio. No system is perfect, but we take every reasonable precaution.
How long we keep it
Client records and appointment history for the length of our relationship plus seven years. Payment records for seven years, for tax purposes. Marketing lists until you unsubscribe. Health and accommodation notes for the length of our relationship plus three years. Media consent until you revoke it.
​
You can request deletion at any time. We will keep only what the law requires us to keep.
The bottom line
We collect information so we can take better care of you. We protect it. We give you control over it. We never sell it. If our practices change, we will tell you.
​
Questions? Email privacy@yourcurlfriend.com and we will get back to you.
Legal
What we collect and why
Booking and contact information: Your name, email, phone number, and appointment details. We use this to schedule your visits, send reminders, and stay in touch.
​
Your curl history: Hair type, texture, curl pattern, goals, product history, and consultation notes from your stylist. We save this so every visit builds on the last one instead of starting over.
​
Comfort and accommodation needs: Sensory sensitivities, allergies, scalp conditions, and accessibility requirements. We use this to make sure every visit is safe and comfortable. We treat this information with extra care and we do not share it.
​
Payment and purchases: Payment method, purchase history, and product preferences. We use this to process transactions and recommend products that actually suit your hair.
​​
Communication preferences: How you want to hear from us, or whether you want to hear from us at all.
What we do with it
We use your information to schedule and manage appointments, deliver personalized curl care, process payments securely, send appointment reminders, recommend products, accommodate your sensory and accessibility needs, and improve our services. If you opt in, we also send curl care education and occasional offers.
​
We do not sell your information. Not now, not ever.
Who we share it with
Only the partners who help us serve you:
-
Mangomint, our booking and point of sale system
-
Our payment processor, for secure transactions
-
Our email service, for newsletters you have subscribed to
-
Wix, which hosts our website
-
Our client records system, which we host ourselves on our own hardware
-
Our accounting and payroll software, for bookkeeping and tax compliance
​​
Each of these is contractually required to protect your information and use it only for the job we hired them to do.
​
We may also disclose information when the law requires it, such as a court order or a safety emergency.
Photos and videos
This privacy policy does not grant permission for photos or videos of you. That is a separate, explicit, opt-in decision, and it lives on our Media Consent and Release page.
​
No consent means no photos. You decide whether your face is shown, whether you are tagged, and whether you are named. You can change your mind at any time.
Your rights
You can ask us to show you what we have, correct anything wrong, delete your information, send you a copy of your data, remove you from marketing, or revoke media consent. Email privacy@yourcurlfriend.com and we will respond within 30 days.
​
Opting out of marketing never affects the service you receive.
How we protect it
Encrypted website and transmission, secure payment processing, password-protected systems, access limited to team members who need it, regular backups, and physical security at the studio. No system is perfect, but we take every reasonable precaution.
How long we keep it
Client records and appointment history for the length of our relationship plus seven years. Payment records for seven years, for tax purposes. Marketing lists until you unsubscribe. Health and accommodation notes for the length of our relationship plus three years. Media consent until you revoke it.
​
You can request deletion at any time. We will keep only what the law requires us to keep.
The bottom line
We collect information so we can take better care of you. We protect it. We give you control over it. We never sell it. If our practices change, we will tell you.
​
Questions? Email privacy@yourcurlfriend.com and we will get back to you.